Privacy Policy

This policy covers the Intake QA website, the free Intake Quality Audit, and the desk product. When a law firm uses our service, that firm decides which calls to send us and why. For that call data, the firm is the party responsible for the information (the business or controller) and we act as its service provider, processing the data only to provide the service and only on the firm's instructions.

Call recordings and transcripts that a firm uploads or forwards to us, and the analysis we produce from them (scores, flags, drafted follow-up messages, and reports).

Account and contact details such as a name, work email, firm name, and the settings a firm configures.

Basic technical logs needed to run and secure the service. Payments are handled by our payment processor; we do not store full card numbers.

We use the data only to provide the service: to transcribe and score calls, flag signable cases that did not sign, draft compliant follow-up messages for a human at the firm to approve, produce reports, and support and improve the service for that firm.

We do not use your calls, transcripts, or results to train our models. We do not sell your data, and we do not share it for anyone else's advertising.

Intake calls are prospective-client information. We treat every recording and transcript as confidential and reachable only by the people and systems needed to run the service. The firm remains responsible for its own professional duties; we are built to help it keep them. Our full posture is on the security page.

We run on encrypted cloud infrastructure and use our own analysis and transcription models to process calls. Any provider that touches firm data does so under contract, only to deliver the service, and never to train on or resell your data. A list of the categories of providers is available to a firm under NDA on request.

Call audio is deleted the moment it is transcribed. Transcripts and reports are deleted within 72 hours of your readout, or immediately if you ask in writing. If you move from a free audit to a pilot, the data carries over under the pilot agreement and the same deletion right applies.

To request deletion or ask what we hold, email ali@plaintiffops.com.

Data is encrypted in transit (TLS) and at rest (AES-256), with each firm's data isolated from every other firm's. We do not claim to be SOC 2 certified or HIPAA compliant as a company; we make plain commitments and put them in writing.

California residents have rights under the CCPA/CPRA, including the right to know what personal information is collected, to access or delete it, to correct it, and to opt out of its sale or sharing. We do not sell or share personal information. Because call data is usually processed on a firm's behalf, a request about a specific caller may be routed to that firm. To exercise a right, contact us at ali@plaintiffops.com. We will not discriminate against you for exercising a right.

Follow-up texts go only to a firm's own prior callers, include an opt-out, and send only after a person at the firm approves each one and the firm's carrier registration clears. Reply STOP to any message to opt out; once opted out, that number is not texted again.

If we change this policy, we will update the date at the top and post the new version here. Questions? Email ali@plaintiffops.com.