Terms of Service

Intake QA reviews a firm's own intake calls, scores them against a fixed rubric, flags signable cases that did not sign, and drafts compliant follow-up messages for a person at the firm to approve. During the founding-cohort pilot, nothing is sent to anyone without a human at the firm approving it first.

The audit is offered free to qualifying firms. You send up to ten recent intake calls, we review them, and you keep the written report whether or not you ever work with us. The audit is a diagnostic review, not legal advice, and it does not create an attorney-client, agency, or fee-sharing relationship.

You are responsible for:

• having the right and any required consent to record the calls you send us, and the authority to share them;
• reviewing and approving every follow-up message before it is sent;
• your own professional, ethics, advertising, and consumer-protection obligations; and
• not sending us data you are not permitted to share.

Paid plans are a flat monthly subscription tiered by call volume. We never charge per case, per signed client, or as a share of any recovery. Subscriptions are billed through our payment processor, are month-to-month, and can be cancelled anytime, effective at the end of the current period. The $25,000 find-it-free guarantee is described on the pricing page and forms part of these terms.

The service is built to be used under your supervision. It makes no legal judgments, and in pilot mode it sends nothing on its own. You and your counsel make the final call on consent, ethics, and whether any given message should go out. Our compliance approach is explained on the compliance page.

We handle your data as described in the privacy policy. For a firm engagement, a data-processing agreement (DPA) is available and controls where it differs from these terms.

Scores and flags are directional, and any estimated fee value is a range based on your own averages or named published sources. Nothing in the report is a prediction of case value, a promise of recovery, or legal advice. The service is provided on an “as is” basis to the fullest extent the law allows.

To the extent the law allows, neither party is liable for indirect, incidental, or consequential damages, and our total liability for any claim relating to the service is limited to the fees you paid us in the three months before the claim (or, during the free audit, is limited as the law allows). Nothing here limits liability that cannot be limited by law.

Either party may stop the engagement at any time. On termination we delete your data as described in the privacy policy, and any fees already paid for the current period are non-refundable except where the guarantee or the law provides otherwise.

These terms are governed by the laws of the State of California. If we change them, we will update the date above and post the new version here. Questions? Email ali@plaintiffops.com.